Renting a car should be simple and stress-free. Below we answer the questions our customers ask most often, from documents and deposits to insurance and returning your vehicle.
What documents do I need?
You will need a valid driver's license and a payment card in the main driver's name. Additional identification may be requested when you collect your vehicle.
What is the minimum rental age?
Drivers must meet a minimum age requirement, which can vary by vehicle category. Please check the rental terms for the age that applies to your booking.
Is a deposit required?
A security deposit is usually required and is placed on hold using a payment card. The amount and refund timing depend on the vehicle and rental period.
Can I add an extra driver?
Additional drivers can often be added to your booking, provided they meet the same license and age requirements as the main driver. A small fee may apply.
What insurance is included?
Your rental includes the coverage listed in your booking confirmation. Optional protection packages may be available to reduce your excess or add extra coverage.
Can I change or cancel my booking?
You can change or cancel your booking before collection, subject to the terms shown during checkout. Contact us as early as possible so we can help with your request.
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